Delivery Policy

Last updated: 12 October 2026

1. What We Deliver

The Medico Mentor provides online learning content for medical students: question banks, mock tests, flashcards, custom tests and performance analytics. A full description is on our Plans & Pricing page.

This is a digital service only. We do not sell or ship any physical goods, so there is no shipping address, no courier and no delivery charge. You use the service online at themedicomentor.com on a phone, tablet or computer with an internet connection and an up-to-date browser.

2. How Access Is Delivered

When you buy a plan, Premium is added to the account you are signed in with when you place the order. There is nothing to download, install or collect. As soon as Premium is active, the content covered by your plan unlocks in the app.

Please check that you are signed in to the right account before you pay. Premium cannot be moved to a different account after it has been activated, except where we agree to correct a genuine mistake.

3. When Access Starts

3.1 Online payment through Safepay

When you pay through Safepay, by Raast on our checkout page or by card on Safepay's secure checkout, Premium is activated automatically as soon as Safepay confirms your payment to us. In most cases this happens straight away: our checkout page shows "Payment received", or Premium is on when you return to the app from Safepay. Occasionally confirmation from the bank takes longer; it is normally complete within 15 minutes.

3.2 Payment through our support team

If you pay by bank transfer, JazzCash or Easypaisa through our support team, Premium is activated after a member of our team has found your payment in our account and recorded it. We aim to do this within a few hours during support hours (Monday to Saturday, 10:00 AM to 8:00 PM, Pakistan time). Payments sent outside those hours, on Sundays or on public holidays are checked on the next working day.

To avoid delays, send the payment screenshot and transaction ID in the support chat as soon as you have paid, and send exactly the amount shown for your plan.

4. How You Know It Has Been Delivered

• Your Profile in the app shows Premium and the date it runs until.
• We email a receipt to your account email address with the plan, amount, payment reference and your access period.
• For payments made through support, you also get a confirmation message in the support chat.

5. Your Access Period

• Your access period starts on the date and time your Premium is activated, not when you first open the content.
• A plan sold for a number of months runs for that many months from activation. A plan sold until a stated date ends on that date.
• If you already have Premium for the same course and year, the new time is added after the end of your current access, so you do not lose any days.
• What your plan covers (your year of study only, or every year of your course) is shown on the plan before you pay and on your receipt.
• Access ends automatically at the end of the period. There is no automatic renewal and no further charge.

6. One Account, One Person

Premium is for the single registered user of the account it was bought for. Sharing an account or its content is not allowed and can lead to suspension, as set out in our Terms of Service.

7. If Your Access Does Not Appear

1. Make sure you are signed in to the account you used when you paid.
2. Refresh the page, or sign out and sign in again.
3. For an online payment, allow up to 15 minutes for the bank to confirm it.
4. If Premium still does not show, contact us at support@themedicomentor.com or in the app under Profile, Contact Support. Tell us your account email, the date and amount of the payment, and the order or transaction ID.

We will look into it and activate your access as quickly as possible, normally within one working day. If we confirm that you paid and we cannot activate your access, you are entitled to a full refund under our Refund Policy. Please contact us before raising a dispute with your bank: it is much faster for everyone.

8. How We Record Delivery

For every purchase we keep a record of when your Premium was activated, which plan and period it covers, and the payment it relates to, together with your acceptance of our policies at checkout. We also keep records of account activity, such as sign-ins, tests attempted, and the IP address and device used. These records show that the service was delivered and may be shared with our payment provider and banks if a payment is disputed. Our Privacy Policy explains how we handle this information.

9. Service Availability

We work to keep the service available at all times, but short interruptions for maintenance or technical issues can happen. If a problem within our control stops you using the core paid features for a long period, our Refund Policy explains how we make it right.

10. Contact

For any question about delivery or access, email support@themedicomentor.com or see our Contact page.